We collect personal information that you voluntarily provide to us when you place an order, contact us through WhatsApp, sign up for our newsletter, or interact with our website. This may include:

• Your full name and contact number (for order processing and delivery communication)
• Delivery address and city (to ship your order across Pakistan)
• WhatsApp number (for order confirmation and customer service)
• Email address (if provided for newsletter or queries)
• Payment details such as bank transfer reference numbers (we do not store card or account details)
• Messages and communication you send us via WhatsApp, social media, or email

We also automatically collect limited technical data when you visit our website, such as your IP address, browser type, pages visited, and time spent — solely for the purpose of improving our website's performance.

The information we collect is used solely to provide you with the best possible shopping experience. Specifically, we use your information to:

• Process and confirm your orders and coordinate delivery
• Communicate with you about your order status via WhatsApp
• Respond to your inquiries, questions, and customer service requests
• Send you information about new collections, offers, and Eid specials — only if you have subscribed or expressed interest
• Improve our website, product range, and overall customer experience
• Comply with legal obligations under Pakistani law

LIBAAS BY HR primarily operates through WhatsApp for order placement and customer communication. When you message us on WhatsApp, the conversation is subject to WhatsApp's own Privacy Policy (operated by Meta). We encourage you to review WhatsApp's privacy practices separately.

We also maintain pages on Instagram and Facebook. Any information you share through these platforms (such as comments, messages, or reactions) is governed by Meta's privacy policies. We may use photos or testimonials shared publicly on social media for marketing purposes — but we will always request your permission before featuring your content.

We do not use your social media data to target you with advertising, and we do not purchase data from social media platforms.

We do not share your personal information with outside parties except in the following limited circumstances:

• Delivery partners: We share your name, phone number, and delivery address with our courier or delivery service solely to fulfil your order.
• Payment processing: If a bank transfer or payment app is used, only the minimum information necessary is involved in the transaction.
• Legal requirements: We may disclose your information if required by Pakistani law, a court order, or a legitimate government authority.

All third parties who receive your data in the course of delivery are required to handle it responsibly and use it only for the intended purpose.

We take reasonable precautions to protect your personal information from unauthorized access, alteration, or disclosure. Our customer records are kept securely and access is limited to team members who need it to process your orders.

However, please be aware that no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. We encourage you to protect your own privacy by not sharing sensitive financial information over unsecured channels.

As our customer, you have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate or outdated information
• Request deletion of your personal data (subject to any legal obligations we must meet)
• Opt out of receiving marketing messages from us at any time
• Ask how your data is being used

To exercise any of these rights, simply contact us via WhatsApp or email and we will respond promptly. We respect your choices and will act on your requests without delay.

Our website may use cookies — small text files stored on your device — to improve your browsing experience and understand how visitors use our site. Cookies help us remember your preferences and analyse site traffic.

You may disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of some features on our website. We do not use cookies to collect personally identifiable information without your knowledge.

We do not currently use third-party advertising cookies or tracking pixels. Any analytics tools we use are configured to anonymise your data wherever possible.

Orders at LIBAAS BY HR are placed via WhatsApp. Payment is typically made through bank transfer or payment apps such as Easypaisa or JazzCash. We retain order records — including your name, contact, delivery address, and items purchased — for a minimum of one year for accounting and customer service purposes.

We do not store your bank account details, card information, or payment app passwords. Payment confirmation screenshots shared with us are used solely to verify transactions and are not shared or stored beyond the order record.

In the event of a refund or exchange, we will use your contact information to process the transaction and confirm resolution.

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information without parental consent, please contact us and we will delete that information promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify our customers via WhatsApp or social media.

We encourage you to review this page periodically to stay informed about how we protect your information. Continued use of our services after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please do not hesitate to reach out to us. We are happy to help.